Returns & Refunds Policy

Last updated: 23/06/2026

At Arctic Brush, we take pride in the quality of our products. Due to the nature of our products and logistics operations, we do not accept returns for change of mind, incorrect purchases, buyer's remorse, or unwanted items.

Damaged or Defective Products

If your item arrives damaged, defective, or not functioning as intended, you may request a replacement or refund within 14 days of receiving your order.

To submit a claim, please contact us at ArcticRushSupport@proton.me and provide:

• Your order number

• A description of the issue

• Clear photographs or videos showing the damage or defect

We may request additional information to verify the claim.

Eligibility

Claims must be submitted within 14 days of delivery.

We reserve the right to deny claims where:

• The damage was caused by misuse, neglect, improper handling, or normal wear and tear.

• Insufficient evidence is provided.

• The claim is submitted after the 14-day period.

Refunds

If your claim is approved, we will issue a refund to your original payment method or provide a replacement at our discretion.

Refund processing times may vary depending on your payment provider.

Contact Us

For all return and refund enquiries, please contact:

Email: ArcticRushSupport@proton.me

We aim to respond within 1–2 business days.